Privacy Policy
Last updated: 14 June 2026
TALA COLLECTION (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use, disclose and otherwise manage personal information in connection with our website, store, products and services.
This Privacy Policy is intended to help you understand our personal information handling practices in a clear and transparent way, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).
By using our website, placing an order, creating an account, subscribing to marketing, contacting us, or otherwise interacting with us, you acknowledge that your personal information will be handled as described in this Privacy Policy.
Who we are
TALA COLLECTION operates this website and online store. We are responsible for the personal information we collect and hold in connection with our business activities.
Contact details
Email: support@talacollection.store
Postal address: 56 Bond Street West, Mordialloc, VIC 3195, Australia
If you trade through a registered company or business name, you should insert your full legal entity name and ABN in this section so the policy accurately identifies the business collecting the information. OAIC guidance says privacy policies should be tailored to the entity’s actual information handling practices rather than remain generic.
What personal information we collect
The kinds of personal information we may collect and hold include:
- Your name.
- Billing address, shipping address and other delivery details.
- Email address and phone number.
- Account details, such as login credentials, saved preferences and account settings.
- Order and transaction details, including products viewed, cart activity, wishlist activity, purchases, returns, exchanges, cancellations and order history.
- Payment-related information, such as payment method, payment confirmation and limited payment details necessary to process your order. Full card data is generally processed by our payment providers rather than stored by us directly.
- Communications with us, including customer support messages, reviews, feedback and complaint details.
- Device, browser and network information, including IP address and identifiers associated with your use of our website.
- Website usage information, including how and when you browse, click, view or interact with our store, emails or ads.
- Any other personal information you voluntarily provide to us.
We do not generally seek to collect sensitive information about you. If we do need to collect sensitive information, we will only do so where permitted by law and, where required, with your consent. OAIC guidance specifically notes that sensitive information should be identified separately where relevant.
How we collect personal information
We may collect personal information in several ways, including:
- Directly from you when you place an order, create an account, fill in a form, subscribe to emails or SMS, enter a promotion, leave a review, request support or otherwise contact us.
- Automatically when you use our website, through cookies, pixels, tags, log files and similar technologies that collect browsing and device information.
- From service providers and platform partners that help us operate the store, process payments, prevent fraud, fulfil orders, deliver parcels, provide analytics or run marketing.
- From social media platforms, advertising partners or other third parties where you interact with our content or ads, or where those parties lawfully provide information to us.
OAIC guidance says a privacy policy should explain whether personal information is collected directly or indirectly and should be specific about less obvious collection practices such as website tracking.
Why we collect, hold, use and disclose personal information
We may collect, hold, use and disclose personal information for purposes including:
- Supplying our products and services to you, including processing orders, payments, shipping, returns, exchanges and customer support.
- Creating and managing your account and preferences.
- Operating, maintaining, personalising and improving our website, store and customer experience.
- Communicating with you about orders, deliveries, support requests, recalls, account activity or important service information.
- Sending marketing communications and showing you relevant advertising, where permitted by law.
- Conducting analytics, troubleshooting, fraud prevention, store administration, risk management and security monitoring.
- Complying with legal obligations, resolving disputes, enforcing our terms and protecting our legal rights.
We will generally only use or disclose your personal information for the purpose for which it was collected, related purposes you would reasonably expect, other purposes authorised by law, or purposes to which you have consented.
Direct marketing
We may use your personal information to send you marketing communications about our products, offers, promotions, product launches, restocks and related content by email, SMS or other permitted channels.
We will comply with applicable Australian laws relating to direct marketing, including the Spam Act 2003 (Cth), and you can opt out of marketing communications at any time by using the unsubscribe link in our messages or by contacting us using the details in this policy. OAIC guidance notes that privacy policies should clearly explain uses and disclosures that individuals are likely to care about, including marketing.
Even if you opt out of marketing, we may still send you non-promotional messages about your orders, account, returns, security or other service-related matters.
Cookies, analytics and advertising technologies
We use cookies and similar technologies on our website to support essential website functions, remember preferences, understand how visitors use our store, measure campaign performance, and deliver or improve advertising.
These technologies may include cookies, pixels, tags, SDKs and similar tools provided by us or by third parties such as Shopify, analytics providers and advertising partners. Depending on your settings and the technologies in use, they may collect information such as IP address, browser type, device identifiers, referral pages, pages viewed, actions taken on the site and approximate location derived from IP address.
We may use this information to:
- Keep the website functioning properly.
- Understand shopping behaviour and improve store performance.
- Measure the effectiveness of our advertising and email campaigns.
- Show you relevant ads on our site and on other websites or platforms.
You can usually control cookies through your browser settings, and some advertising partners may provide additional opt-out tools. Disabling certain cookies may affect website functionality.
Can you deal with us anonymously or using a pseudonym?
Where practicable, you may choose to interact with us anonymously or by using a pseudonym, for example by making a general enquiry without identifying yourself. OAIC guidance says privacy policies can describe when anonymous or pseudonymous dealings are possible and when they are not.
However, in many cases we need your real name, contact details, address and payment or order information to supply products, process transactions, provide support, manage returns, investigate issues or comply with legal obligations. In those cases, if you do not provide the requested personal information, we may be unable to process your order or provide the relevant services.
Who we disclose personal information to
We may disclose personal information to third parties where reasonably necessary for our business operations or as otherwise permitted by law, including to:
- Shopify, as the ecommerce platform that hosts and supports our online store.
- Payment gateways, payment processors and fraud prevention providers.
- Shipping, fulfilment, warehousing and delivery providers.
- IT, cloud hosting, customer support, communications and software providers.
- Analytics and marketing providers, advertising platforms and related partners.
- Professional advisers, insurers, accountants, auditors and legal advisers.
- Regulators, law enforcement bodies, government agencies, courts or tribunals where required or authorised by law.
- A purchaser or successor in connection with a business sale, restructure, merger or similar transaction.
Where third parties handle personal information for us, OAIC guidance indicates that privacy policies should explain outsourced handling and overseas disclosures where relevant.
Shopify and platform-related processing
Our store is powered by Shopify. Shopify may collect and process personal information when you access or use our store in order to provide hosting, checkout, infrastructure, analytics, fraud prevention and related ecommerce services.
Some information you provide to us through the store is transmitted to or processed by Shopify and its service providers. Shopify’s handling of personal information is governed by its own privacy documentation, including the Shopify Consumer Privacy Policy and privacy portal.
Overseas disclosure of personal information
We are likely to disclose personal information to overseas recipients because we use Shopify and other service providers that may store or process data outside Australia. OAIC guidance says an APP Privacy Policy must state whether overseas disclosure is likely and should specify likely countries where practicable.
Depending on the services used from time to time, overseas recipients are likely to be located in countries including the United States, Canada, Ireland, Singapore and other countries in which Shopify, cloud providers, analytics providers, advertising partners or related service providers operate. Because vendor arrangements can change, these locations may also change from time to time.
Where we disclose personal information overseas, we will take such steps as are reasonable in the circumstances to ensure the information is handled appropriately. However, overseas recipients may be subject to privacy laws that differ from Australian privacy law.
How we hold and protect personal information
We may hold personal information in electronic form, including on systems operated by us and by third-party service providers such as ecommerce, payment, communications, storage and cloud service providers. OAIC guidance says a privacy policy should explain how personal information is held, including third-party storage providers where relevant.
We take reasonable steps in the circumstances to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. OAIC’s APP 11 guidance says reasonable steps include both technical and organisational measures.
These steps may include access controls, password protection, role-based permissions, secure service providers, monitoring, staff procedures, and security measures built into the platforms and tools we use. OAIC guidance explains that reasonable steps should include governance, internal procedures, ICT security, access security, third-party provider oversight and breach response measures.
No data transmission or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.
Data retention and destruction
We keep personal information only for as long as reasonably needed for the purposes described in this policy, or as required or permitted by law, including for record-keeping, tax, accounting, dispute resolution, fraud prevention and legal compliance purposes. OAIC APP 11 guidance says organisations must take reasonable steps to destroy or de-identify personal information once it is no longer needed for a permitted purpose, unless retention is required by law.
When personal information is no longer required, we take reasonable steps to destroy it or de-identify it. OAIC guidance states that these steps may include technical and organisational measures and should extend to information held by third-party providers where relevant.
Access and correction
You may request access to the personal information we hold about you, and you may request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading personal information. OAIC APP 1 guidance says a privacy policy should explain these rights and provide contact details for making such requests.
To make an access or correction request, please contact us at support@talacollection.store or write to us at 56 Bond Street West, Mordialloc, VIC 3195, Australia. We may need to verify your identity before processing your request.
We will respond within a reasonable period and may decline a request in circumstances permitted by law.
Complaints
If you believe we have breached the Privacy Act or mishandled your personal information, you may make a privacy complaint by contacting us using the details above. OAIC guidance says the privacy policy should explain how individuals can complain and how complaints will be handled.
Please include enough detail for us to understand and investigate your complaint. We will review the matter and aim to respond within a reasonable time, usually within 30 days. OAIC APP 1 guidance notes that policies can explain that a complaint is generally made to the entity first and that a reasonable response period is usually 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Information about the OAIC complaint process is available at oaic.gov.au.
Third-party websites and services
Our website may contain links to third-party websites, plug-ins or platforms. If you follow those links or interact with those services, the relevant third party may collect information from you under its own privacy practices, and we are not responsible for those third-party privacy practices.
Children
Our website and services are not directed to children. We do not knowingly collect personal information from children in a way that is inconsistent with applicable law. If you believe a child has provided us with personal information, please contact us so we can review the matter.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or other operational reasons. OAIC guidance recommends regularly reviewing and updating the policy and including when it was last updated.
Any updated version will be posted on this page with a revised “Last updated” date.
