We endeavour to deliver your purchases within the estimated timeframes below. These timeframes are estimates only and may vary due to factors such as carrier delays, customs processing, and peak periods. This policy does not limit your rights under the Australian Consumer Law if we fail to deliver within a reasonable time.
Shipping Times:
Shipping to Australia
Service: Standard
Processing time
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Typically 3 business days, and up to 5 business days during peak periods or unexpected delays.
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If we expect that processing your order will take longer than 5 business days, we will contact you with options, which may include waiting for stock, changing items, or receiving a refund.
Shipping to the customer
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Once dispatched, delivery is generally estimated to take up to 5 business days, depending on your location and the carrier. These delivery timeframes are estimates only.
Cost
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Free standard shipping for orders above $199 (AUD), excluding physical gift cards.
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For orders under $199 (AUD), standard shipping is $12.50 (AUD), excluding physical gift cards.
Shipping to New Zealand
Service: Standard
Processing time
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Typically 3 business days, and up to 5 business days during peak periods or unexpected delays.
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If we expect that processing your order will take longer than 5 business days, we will contact you with options, which may include waiting for stock, changing items, or receiving a refund.
Shipping to the customer
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Once dispatched, delivery is generally estimated to take up to 7 business days, depending on your location and the carrier. These delivery timeframes are estimates only and may be affected by customs processing in New Zealand.
Cost
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Free standard shipping for orders above $200 NZD, excluding physical gift cards.
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For orders under $200 NZD, standard shipping is $22 NZD, excluding physical gift cards.
Shipping to the United States
Service: Standard
Processing time
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Typically 3 business days, and up to 5 business days during peak periods or unexpected delays.
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If we expect that processing your order will take longer than 5 business days, we will contact you with options, which may include waiting for stock, changing items, or receiving a refund.
Shipping to the customer
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Once dispatched, delivery is generally estimated to take up to 8 business days, depending on your location and the carrier. These delivery timeframes are estimates only and may be affected by customs processing and local carrier performance.
Disclaimer for US orders
US customs backlogs for Chinese goods are currently causing congestion, additional inspections and delays in some cases. These delays are outside our direct control and may slow final delivery despite timely dispatch from our warehouse. If your order is significantly delayed beyond the estimated timeframe, please contact us so we can work with you on an appropriate solution in line with your consumer rights.
Cost
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Free standard shipping for orders over $160 USD, excluding physical gift cards.
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For orders under $160 USD, standard shipping is $22 USD, excluding physical gift cards.
Delays, missing or lost deliveries
If your order has not arrived within the estimated delivery timeframes above, please get in touch with us with your order details. We will investigate with our carriers and provide you with an update as soon as reasonably possible.
Where your order is not delivered within a reasonable time, or is lost in transit, you may be entitled to a remedy under the Australian Consumer Law. Depending on the circumstances, this may include a replacement, refund, cancellation of your order, or compensation for reasonably foreseeable loss.
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantees, rights or remedies you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded
Clarity about business days and cut‑offs
“Business days” means Monday to Friday, excluding public holidays in Victoria, Australia.
Orders placed after 9:00PM AEST or on non‑business days are deemed received on the next business day.
